We ensure that your personal data is protected. Your data will therefore never be communicated for commercial purposes  , we undertake to permanently delete all information about you if you express the wish.

For any questions please send us an email:

By this statement, you agree that 2012lab'o, collects, processes and uses the personal information referred to below for the purposes indicated in the following notices. You have the possibility to revoke this agreement at any time, with immediate effect but not retroactively.

Data Controller

Any processing of personal information communicated on the site or otherwise collected, is carried out under the responsibility of 2012lab'o.

Customer information collected on the site
The customer information we collect helps us to personalize and continually improve your visits for your purchases We use this information to: process your orders, deliver products and services, process payment and communicate with you about your orders, products, services and promotional offers ; keep and update our files of your accounts with us; provide you with editorial content and recommend products and services that may be of interest to you. We also use this information to improve our platform, prevent or detect fraud or abuse on our website and enable third parties to provide technical, logistical or other functions on our behalf. Some information is nevertheless mandatory for 2012lab'o to offer you its services. If necessary, we will indicate the fields identified as mandatory by an *.

Below are the types of information we collect:
We collect and store all information that you provide to us via our website or by telephone. You may decide not to provide us with certain information, but this choice may nevertheless deprive you of many of the services and features we offer you. We use the information you provide to us for the purposes of, among other things, responding to your requests, personalizing your future purchases, improving our sections and communicating with you.

1.        Information Collected Automatically
Each time you come into contact with us, we receive and record certain types of information. Like many other merchant sites, we use 'cookies'. Thus, as soon as you access the website , your browser provides us with certain essential information.

2.        Email Information
To optimize the interest of our e-mails, we frequently receive a confirmation of e-mails from the 2012labo website .fr that you have opened in your e-mail editor, if your personal computer allows it. If you do not wish to receive any email from us, simply notify it in your account.

Cookies & (fr, etc.)
"Cookies" are alphanumeric identifiers that we transfer to your hard drive via your Internet browser. They allow our system to recognize your browser and offer you services such as the temporary registration of your orders placed in your basket between two visits to our site. The Help section of the toolbar of most browsers tells you how to refuse new cookies or get a message that notifies you of their receipt or how to disable all cookies. You can also choose to disable or delete similar data used by software ancillary to your browser, by changing the settings of such software or by following the deactivation procedures detailed on the website of the publisher of such software. However, because cookies allow you to benefit from certain advanced and/or essential functions of the website , we advise you to leave them active. If you leave "cookies" active, be sure to log off when you share a computer with others. does it share the information it receives?
Information about our customers is an important part of our business; it is not our job to trade in it.
We share this information with third parties only in the following cases:

We use the services of other independent companies or persons to provide certain services on our behalf. Here are some examples:

  • Order processing
  • Shipping of products
  • Sending postal or e-mail
  • Marketing services
  • Credit card payment processing and customer service.

These service providers have access to the personal information necessary for the performance of their services and are not authorized to use it for other purposes. In addition, they are required to process this information in accordance with this policy and in application of French laws on personal information.

Transfer of businesses or activities
As part of the development of our activities, we and/or other companies controlled by 2012lab'o  may sell or acquire all or part of companies, subsidiaries, or business segments such as boutiques. In connection with such transactions, customer information is generally part of the transferred goods, it being specified that the commitments of the then applicable information protection policy remain (unless, of course, otherwise agreed by the customer). Moreover, in the unlikely event that 2012lab'o or one of its substantial parts are acquired, the customer information would of course also be transmitted to the purchaser. protection and third parties
We disclose the content of customer accounts and any other personal information when we are legally obliged to do so or if such disclosure is necessary to execute and enforce our Terms and Conditions of Sale or any other agreement, or to protect the rights of or third parties. This includes, in particular, the possibility of exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction. Of course, this does not authorize the sale, rental, sharing or any other disclosure of personal information that identifies customers for commercial purposes that are contrary to the commitments set out in this policy.

With your consent
In all other cases, you would be notified if your information was passed on to a third party and you would have the opportunity to give your consent.
If we transfer personal information to countries outside the European Economic Area (E.E.E.) for the purpose of sharing that information as described above, we will ensure that such information is transferred in accordance with this policy and in accordance with applicable personal data laws.

Your personal information is protected
We work to protect your personal information during transfers and use Secure Sockets Layer Software (SSL) that encrypts the information you enter before it is sent to us. When confirming an order, we only reveal the last five digits of your credit card. We of course transmit the entire number to the credit card payment service (payplug for the time being) during the processing of the order. We maintain physical, electronic security measures and procedures in connection with the collection, retention and disclosure of customers' personal information. Our security procedures may require us to ask you for proof of your identity before we can provide you with your personal information. It is important to protect yourself from unauthorized access to your password and computer. If you share a computer, you must log off after each use.

Information you have access to gives you access to a wide range of information about your account and interactions with for the sole purpose of reviewing and, in some cases, updating that information.

As we explain above, you always have the option of not communicating any information, even if some information is necessary to make purchases or to use 2012labo services .fr such as the management of your account, your profiles or the history of your orders. In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have a right of access, modification, rectification and deletion of information concerning you. You can exercise these rights on the pages listed in the "Edit my account information" section If you update any information, we usually keep a copy of your initial information on file. If you do not wish to receive emails or other correspondence from us, simply notify you in Your account. The Help section of the toolbar of most browsers tells you how to refuse new "cookies" or get a message that notifies you of their receipt or how to disable all "cookies". You can also choose to disable or delete similar data used by software ancillary to your browser, by changing the settings of such software or by following the deactivation procedures detailed on the website of the publisher of such software. However, because "cookies" allow you to benefit from certain essential functions of the website; we advise you to leave them active. For example, if you choose to refuse all our cookies, you will not be able to add products to your shopping cart, or carry out checks, or use all 2012labo products and services .fr that require the opening of an account

If you have any questions about the protection of information by, please send us a detailed message and we will try to find a solution.
Our business is constantly evolving and this information protection policy is also changing. We may send you regular reminders about the applicable policy, but we encourage you to check our website regularly for the latest changes. Unless otherwise stated, our information protection policy and applicable legal requirements apply to the use of all information we have collected or collect.

1.        Information you provide to us
You provide us with information when: you make a purchase or research, you take part in a contest or questionnaire or contact our Customer Service. This is the case, for example, when you search for a product, place an order or when you complete "Your account" (you may also have several accounts if you have registered by giving different e-mail addresses) or when you contact us by phone, e-mail, or by any other means, when you use other services that allow you to be personally informed of certain offers, for example promotional emails This information may include your name, address and telephone number, credit card information, the names, addresses and telephone numbers of the recipients of the products purchased, the people you mention in "I refer a friend" and the emails you have sent us.

2.        Information Collected Automatically. Some examples of information we collect and analyze: the Internet Protocol (IP) address that links your computer to the Internet, confirmations of receiving and reading emails, connection data, email addresses, your password, information about your computer and your Internet connection (for example: the type and version of your browser, operating system and platform), your order history, which we sometimes associate with information from other customers in an anonymous form to create functions such as "Best Sellers", the full URL path to, through and from our website, including date and time, the numbers of "cookies", the products you have consulted, searched, selected, the history of your orders. As stated in our " Coockies &" section, we also use information about your browser, such as cookies, Flash cookies (also known as Flash Local Shared Object) or other similar information, in particular for the purpose of preventing fraudulent use of our site and other purposes as defined above. During certain visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, information about interactions on a page ("scrolling"), clicks, mouse movements) and the methods used to navigate from a page.

Information from other sources
Some examples of information we receive from other sources: information received from our Facebook application , which we use to simplify account creation and to connect you with your friends. These interactions with Facebook are governed by the legal notice of this provider, and you will always be asked for your consent to the information that this provider communicates to us. Also up-to-date information on the order and delivery addresses of our carriers and other third parties that we use to update our databases, to optimize the fulfillment of your next orders and to be sure that we can reach you; and information from commercial intelligence agencies that we use to prevent or detect fraud and to be able to offer certain financial and banking services to certain customers.

Information you have access to
Some examples of information that you have easy access to on the 2012labo website .fr: up-to-date information about your recent orders, your personal information (including your name, e-mail address and password, your communication preferences), information about the account and the method of payment (including information about credit cards and account visits), your preferences about the information you wish to receive by email (including promotional emails, "Latest Products" emails) and personalized advice (including your order history).


Management of the site by the company:        2012lab'o France SARL – RCS of the head office : 881 802 029 00010 R.C.S Evreux - Management number 2020B00182

  • Receiving phone calls +33 800 005 700
  • Company headquarters:     2012lab'o France
  • rue des Grands Prés (le Haras) - 27150 Bouchevilliers.
  • Stock/Shipments of Parcels :  Biopôle Clermont-Limagne 63360

Any Design and Production credit of the 2012lab'o Site reserved for :

Vitae Liber LYWE – 27150 Bouchevilliers.  V 20220321