General terms and conditions of sale

(14/02/2020 07:20)

  This document defines in a complete and exclusive way the general conditions of sale applying to the contractual relations between the sales site 2012lab'o SARL  and its CLIENT.

The failure of opposition of 2012lab'o SARL  to the provisions mentioned, directly or by reference, by the CUSTOMER can in no case constitute a waiver of 2012lab'o SARL  to these general conditions of sale.

Automatic registration systems are considered as proof of the nature, content and date of the order. The customer acknowledges having consulted and accepted these General Terms and Conditions of Sale on the site  before validating his order on the site. The validation of the order by the CUSTOMER implies final and unreserved acceptance of these general conditions of sale. Unless proven otherwise, the data recorded on the 2012lab'o SARL  website constitute proof of all transactions made at 2012lab'o SARL  by its customers. 

All orders registered on the merchant site, to be valid, require an express confirmation of 2012lab'o SARL  automatically notified to the CUSTOMER at the email address he will have communicated during his registration.

2012lab'o SARL  reserves the right to refuse the confirmation of an order if the customer has not exhaustively filled in the fields during his registration, allowing him to be identified to validate his order.

The execution times of the order are understood from the receipt of the full payment of the order by 2012lab'o SARL  on the merchant site, or after receipt of the means of payment proposed. The deadlines are automatically extended in the event of a delay not attributable to 2012lab'o SARL  or force majeure making it impossible for 2012lab'o SARL  to perform all or part of the contract, for failure to fill in the fields when registering personal details. 

2012lab'o SARL  can not be held responsible for the consequences of an error concerning the information provided by the CUSTOMER when taking the order.

2012lab'o SARL  reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.

2012lab'o SARL  reserves the right to cancel an order at any time if the amount that has been paid by the CUSTOMER is inaccurate (computer bug, price display problem, etc.). In this specific case, the CUSTOMER will be contacted and the amount he has paid will be returned or completed by him, if he wishes to complete the missing difference.

2012lab'o SARL  is a retailer and is not intended to sell in large quantities the products offered on its merchant site. Consequently, 2012lab'o SARL  reserves the right to refuse orders for the same product in large quantities and this from 12 identical items.

Our product offers are valid as long as they are visible on the site, within the limits of available stocks excluding promotional operations mentioned as such on the site. In the event of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made. If a product were to be out of stock, the customer always has the possibility to maintain his order and pay for it, in order to receive the remainder, if he wishes, charges 2012lab'o SARL  to notify his customer upon receipt of the missing product.

The prices of the products are indicated in euros all taxes included. Participation in the processing and shipping costs for the France only is invoiced according to the postal rates in force of Colissimo.

Any order presents the price of each product as well as the costs inherent (packaging, transport) to this order. All orders, regardless of their origin, are payable in euros.

2012lab'o SARL  reserves the right to modify its prices at any time; the products will be invoiced according to the rates in force at the time of registration of the order subject to availability on that date.

The transfer of ownership of the products ordered occurs only after the receipt of the full amount of the order by 2012lab'o SARL

The prices recorded on the website  may be different from those found in store.

Payment is made according to the terms chosen by the CUSTOMER among those proposed by 2012lab'o SARL 

Is authorized, payments by credit card (bearing the acronym CB) online or by phone as well as payments by transfer, checks, or cash in the case of a delivery by hand by 2012lab'o SARL in Paris and its region requested by the customer. In the case of bank cards, the Paybplug system is used for payments. 

Personal information transmitted from the site  to the processing center is protected and encrypted by the SSL encryption system (Secure Socket Layers).

The debit will be made automatically at the latest after 00:00 after the placing of the order as part of a payment by credit card. 

The order validated by the CUSTOMER will only be considered effective when 2012lab'o SARL has received, from the bank payment centers concerned, proof of payment of the amounts invoiced.

In the event of a payment problem, the order will be automatically cancelled and the CUSTOMER will be informed by e-mail.

As part of promotional or special operations, the quantities in stock available on certain products may prevent us from responding to the request. 2012lab'o SARL  therefore reserves the right to cancel the order and refund it.

The products are delivered to the delivery address you have indicated during the order process, at the latest on the date indicated on the payment page before validation of the order by the customer.

The delivery deadline corresponds to:

  •   the shipping time (48h to 72h announced by Colis Poste) if the order is placed before 14h (the time, 48h to 72h, starting from 15h, French time.
  •   the processing and delivery time if the products leave France (by private carrier, with financial participation by the customer.

When you order several products at the same time and these have different delivery dates due to stock shortages, the delivery date of the order is based on the earliest date. 2012lab'o SARL  reserves the right to split shipments if the country of destination requires it. Participation in the processing and shipping costs will only be charged for one shipment. In case of payment by credit card and split deliveries due to stock shortages, only the products shipped are debited at the request of the customer if he wishes and in this case as many invoices will be sent separately.

The products purchased are only delivered in the member countries of the European Union to the address indicated by the CUSTOMER, or in the list of countries offered when ordering on the site The list of delivery countries offered on the site  can be modified at any time by 2012lab'o SARL . 

The delivery is made by the direct delivery of the product to the announced recipient or, in case of absence, to an authorized person, designated by the customer. 2012lab'o SARL  can not be held responsible for a possible delay in delivery and its consequences if the paid delivery by hand by 2012lab'o SARL  has not been requested and paid by telephone by the customer.

In case of delivery by a carrier requiring an appointment with the customer, the latter will contact the CUSTOMER as soon as possible to arrange a delivery appointment, 30 days at the latest from the date of validation of the order. 2012lab'o SARL  can not be responsible for late delivery due exclusively to unavailability of the customer after several proposals for appointments by the carrier.

In case of delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery deadline that has been indicated to you. In case of late delivery, we will offer you by email or phone a new delivery date. In any case, in accordance with the legal provisions, in the event of a delay in delivery of more than 7 days, you have the possibility to cancel your order within 60 working days. In this case, if you have received the product, after your cancellation, we will proceed to the refund of the product and the costs gone, upon receipt of the product at 2012lab'o SARL , complete and in its original condition.

Any complaint must be made by registered letter addressed to 2012lab'o SARL , rue des grands Prés (the stud farm) – 27150 Bouchevilliers within three days of receipt of the product(s), for information and complaint to 2012lab'o SARL .  Any claim outside this period cannot be accepted.

In case of error, defect or non-conformity concerning the products, the return of the latter can only be accepted for complete products, in their original boxes.

The collection of the product at the 2012lab'o counters in the major cities of France:

It will be possible (from the opening of a collection point), to remove the order 2 hours after it has been validated on the merchant site by having notified by phone at 0800 005 700 as soon as the order has been validated by the return of email or sms to the customer.

In accordance with the legal provisions in force, the CUSTOMER has 14 working days, from the date of receipt of the products to exercise his right of withdrawal with 2012lab'o SARL  , without having to justify reasons or pay penalties. If this period normally expires on a Saturday, Sunday or a public holiday or non-working day, it shall be extended until the first following working day.

The returned product:

  •   must be complete, in its original packaging opened cleanly, cut or torn and without excessive addition of adhesive tape,
  •  must not have been used, be completely intact, without trace of use.

All this must allow the product to be marketed in new condition. Any goods returning that do not comply with these conditions will be considered refused, even after receipt of the product in the premises of 2012lab'o SARL .  As a reminder, it is the responsibility of the CUSTOMER that the product returns in perfect condition, which includes the use of a paratransit service. 

The question of taking charge of shipping and return costs:

  •  In the event of an error in the delivery of the product by 2012lab'o SARL  or the delivery of a damaged product, 2012lab'o SARL  undertakes to bear the return costs (by sending a Parcel Post stamp corresponding to the product(s) to be returned by the Customer. Any products that the customer no longer needs, or that do not correspond to his need for a food supplement, may be reshipped at the customer's expense, if 30 days have elapsed since receipt of the goods. It is the date starting on the day on which the customer has signed the acknowledgment of receipt of his parcel that is authentic. After 30 days, and within the limit of 30 additional days, the package will not be refunded (except serious illness and products purchased not recommended in writing by the customer's attending physician), but a credit will be made to him, after receipt of the products at his expense.
  • In all other cases, shipping costs are not refunded, nor are return costs. Only shipping costs related to a request for exchange of products will be borne by the company 2012lab'o SARL  within the limit of 60 days after the order.

No cash on delivery will be accepted, for any reason.
To contact our customer service, simply send them a message using the form 
Write us a message, or call for the France to the green number 0800 005 700 Free on the home page of the site
The CUSTOMER benefits from the legal guarantee, in particular that relating to the guarantee of hidden defects of the products he has acquired. 
We encourage the CLIENT to attach a note that will specify as explicitly as possible the nature of the problem encountered, in order to facilitate the solution.
The responsibility of 2012lab'o SARL  can not be engaged because of the total or partial non-performance of its obligations, as soon as it is attributable to:

  •   to the CLIENT
  •   the unforeseeable fact of a third party
  •   to an event of force majeure having altered its faculties such as, but not limited to the following list: natural disaster, war, administrative decision, total or partial strike including services (postal, transport or communication), fire, flood ...
  • The duration of the performance of the services of 2012lab'o SARL  is automatically extended during an event of force majeure.

The photos are provided for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; in case of doubt or if you want additional information do not hesitate to contact us by email at or by phone in France at 0800 005 700 (Free number).

All texts and images reproduced on the site , (.com) , (.hk) , (.pl ), ( , (.eu), (.org) , are protected by copyright as well as intellectual property.    

The copying or downloading, of all or part of the content of the site for a use other than private, is prohibited without the prior and express authorization of 2012lab'o SARL .
Any use that does not comply with these provisions constitutes counterfeiting and is subject to sanctions under Intellectual Property.

The personal information collected from the CUSTOMER is essential for the processing of orders, the establishment of invoices and guarantees. The lack of information excludes the validation of the order.

The CUSTOMER has the right to access, modify, rectify and delete his personal data. For this purpose, the customer can exercise on request by email or by mail to the contact details indicated below.

2012lab'o SARL  undertakes not to communicate to third parties the information provided by its CUSTOMERS.

Any dispute relating to contractual commitments binding 2012lab'o SARL  to its CUSTOMERS is subject exclusively to French law. The language of this contract is the French language.

In the absence of an amicable agreement between the parties mentioned, only the tribunal de grande instance of Evreux is solely competent for a client company or any other court attached to the address in France of the individual customer.

2012lab'o SARL undertakes to answer you as soon as possible by email or telephone to any question related to its corporate purpose. 
Contact details of 2012lab'o SARL  sarl
rue des Grands Prés (le Haras) - 27150 Bouchevilliers.

 Standard hours: from 08:30 to 20:00 from Monday to Friday, Saturday from 10:00 to 20:00
Standard France:             0 800 005 700 Free green number
Out of France:          + 33 972 515 700 International number