Terms of Sales
(02/14/2020 07:20)
 This document defines in a complete and exclusive manner the general conditions of sale applying to the contractual relations between the 2012lab’o SARL sales site and its CUSTOMER.
The failure of 2012lab’o SARL to oppose the provisions mentioned, directly or by reference, by the CUSTOMER shall in no case constitute 2012lab’o SARL's waiver of these general conditions of sale.
The automatic registration systems are considered as proof of the nature, content and date of the order. The customer acknowledges having consulted and accepted these General Conditions of Sale on the site www.2012labo.fr before confirming his order on the site. The validation of the order by the CUSTOMER constitutes final and unreserved acceptance of these general conditions of sale. Unless proven otherwise, the data recorded on the 2012lab’o SARL site constitutes proof of all transactions made with 2012lab’o SARL by its customers.
All orders registered on the merchant site, to be valid, require an express confirmation from 2012lab’o SARL automatically notified to the CUSTOMER at the email address he will have communicated when registering.
2012lab’o SARL reserves the right to refuse confirmation of an order if the customer has not exhaustively completed the fields when registering, allowing him to be identified to validate his order.
The order execution times are from the receipt of full payment for the order by 2012lab’o SARL on the merchant site, or after receipt of the proposed means of payment. The deadlines are automatically extended in the event of a delay not attributable to 2012lab'o SARL or of force majeure making 2012lab'o SARL unable to perform all or part of the contract, for lack of information of the fields during the registration of personal details.
2012lab’o SARL cannot be held responsible for the consequences of an error concerning the information provided by the CUSTOMER when placing an order.
2012lab’o SARL reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order.
2012lab’o SARL reserves the right to cancel an order at any time if the amount that has been paid by the CUSTOMER is inaccurate (computer bug, price display problem, etc.). In this specific case, the CUSTOMER will be contacted and the amount he has paid will be returned or supplemented by him, if he wishes to make up the missing difference.
2012lab’o SARL is a retailer and is not intended to sell the products offered on its merchant site in large quantities. Consequently, 2012lab’o SARL reserves the right to refuse orders for the same product in large quantities from 12 identical items.
Our product offers are valid as long as they are visible on the site, within the limits of available stocks, excluding promotional operations mentioned as such on the site. In the event that a product is unavailable after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made. If a product were to be out of stock, the customer always has the possibility of maintaining his order and paying for it, in order to receive the remainder, if he wishes, instructs 2012lab'o SARL to notify his customer upon receipt. of the missing product.
The prices of the products are indicated in euros all taxes included. Participation in processing and shipping costs for France only is invoiced according to the current Colissimo postal rates.
All orders show the price of each product as well as the costs (packaging, transport) inherent in this order. All orders, whatever their origin, are payable in euros.
2012lab’o SARL reserves the right to modify its prices at any time; the products will be billed at the rates in effect at the time the order is placed, subject to availability on that date.
The transfer of ownership of the products ordered takes place only after receipt of the full amount of the order by 2012lab’o SARL
The prices recorded on the website www.2012labo.fr may be different from those recorded in the store.
Payment is made according to the terms chosen by the CUSTOMER among those offered by 2012lab’o SARL
Payments by credit card (bearing the initials CB) online or by telephone are authorized, as well as payments by transfer, checks, or cash in the case of hand delivery by 2012lab'o SARL in Paris and its region. requested by the customer. In the case of bank cards, the Paybplug system is used for payments.
Personal information transmitted from the site www.2012labo.fr to the processing center is subject to protection and encryption by the SSL (Secure Socket Layers) encryption system.
The debit will take place automatically no later than 00:00 after placing the order for payment by Credit Card.
The order validated by the CUSTOMER will not be considered effective until 2012lab’o SARL has received, from the bank payment centers concerned, proof of payment of the amounts invoiced.
In the event of a payment problem, the order will be automatically canceled and the CUSTOMER will be informed by email.
As part of promotional or special operations, the quantities in stock available on certain products may prevent us from meeting demand. 2012lab’o SARL therefore reserves the right to cancel the order and refund it.
The products are delivered to the delivery address you indicated during the ordering process, at the latest on the date indicated on the payment page before validation of the order by the customer.
The deadline for delivery corresponds to:
• the shipping time (48h to 72h announced by Colis Poste) if the order is placed before 2pm (time, 48h to 72h, starting at 3pm, French time.
• the processing and delivery time if the products leave France (by private carrier, with financial participation by the customer.
When you order multiple products at the same time and they have different delivery dates due to stockouts, the order delivery date is based on the later date. 2012lab’o SARL reserves the right to split shipments if the country of destination so requires. Participation in handling and shipping costs will only be invoiced for one shipment. In the event of payment by credit card and split deliveries due to stock shortages, only the products shipped are debited at the customer's request if desired and in this case as many invoices will be sent separately.
The products purchased are only delivered in member countries of the European Union to the address indicated by the CUSTOMER, or in the list of countries offered when ordering on the site www.2012labo.fr. The list of delivery countries offered on the site www.2012labo.fr can be modified at any time by 2012lab’o SARL.
Delivery is made by direct delivery of the product to the announced recipient or, in the event of absence, to an authorized person designated by the customer. 2012lab’o SARL cannot be held responsible for any delay in delivery and its consequences if the paid delivery by hand by 2012lab’o SARL has not been requested and paid by telephone by the customer.
In the event of delivery by a carrier requiring an appointment with the customer, the latter will contact the CUSTOMER as soon as possible to arrange a delivery appointment, 30 days at the latest from the date of the delivery. date of validation of the order. 2012lab’o SARL cannot be held responsible for late delivery due exclusively to unavailability of the customer after several appointment proposals by the carrier.
In the event of a delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery deadline which has been indicated to you. In the event of late delivery, we will suggest a new delivery date by email or phone. In any event, in accordance with legal provisions, in the event of a delivery delay of more than 7 days, you have the option of canceling your order within 60 working days. In this case, if you have received the product, after your cancellation, we will refund the product and all costs, upon receipt of the product at 2012lab’o SARL, complete and in its original condition.
Any complaint must be made by registered letter addressed to 2012lab’o SARL, rue des grands Prés (le stud) - 27150 Bouchevilliers within three days of receipt of the product (s), for information and complaint to 2012lab’o SARL. Any complaint beyond this deadline cannot be accepted.
In the event of error, defect or non-conformity concerning the products, the return of the latter can only be accepted for complete products, in their original boxes.
Withdrawal of the product from 2012lab’o counters in major cities in France:
It will be possible (from the opening of a withdrawal point), to collect the order 2 hours after it has been validated on the merchant site by having notified by telephone on 0800 005 700 as soon as the order has been validated. by returning mail or sms to the customer.
In accordance with the legal provisions in force, the CUSTOMER has 14 working days from the date of receipt of the products to exercise his right of withdrawal from 2012lab’o SARL, without having to justify reasons or pay penalties. If this period normally expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
The returned product:
• must be complete, in its original packaging, opened neatly, neither cut nor torn and without excessive addition of adhesive tape,
• must not have been used, be completely intact, without any trace of use.
This should allow the product to be marketed in new condition. Any merchandise that does not comply with these conditions will be considered refused, even after receipt of the product at the premises of 2012lab’o SARL. As a reminder, it is the CUSTOMER's responsibility that the product returns in perfect condition, which includes the use of an adapted transport service.
The question of bearing the shipping and return costs:
• In the event of a product delivery error on the part of 2012lab'o SARL or the delivery of a damaged product, 2012lab'o SARL undertakes to cover the return costs (by sending a Colis Poste stamp corresponding to the product (s) to be returned by the Customer. 30 days have elapsed since receipt of the goods. This is the date starting on the day when the customer signed the acknowledgment of receipt of his parcel which is authentic. After 30 days, and within the limit of 30 additional days, the package will not be refunded (except for serious illness and products purchased not recommended in writing by the client's attending physician), but a credit note will be given to him after receipt of the products at his expense.
• In all other cases, shipping costs are not refunded, nor are the return costs. Only the shipping costs related to a request for an exchange of products will be borne by the company 2012lab’o SARL within the limit of 60 days after the order.
No return for cash on delivery will be accepted, whatever the reason.
To contact our customer service, simply send them a message using the Write us a message form, or call for France at the toll free number 0800 005 700 Free appearing on the home page of the site www.2012labo.fr
The CUSTOMER benefits from the legal guarantee, in particular that relating to the guarantee against hidden defects of the products which he has acquired.
We encourage the CUSTOMER to attach a note which will specify as explicitly as possible the nature of the problem encountered, in order to facilitate its solution.
The responsibility of 2012lab’o SARL cannot be engaged due to the total or partial non-fulfillment of its obligations, since this is attributable:
• to the client
• the unforeseeable event of a third party
• to an event of force majeure having altered its faculties such as, but not limited to the following enumeration: natural disaster, war, administrative decision, total or partial strike in particular of the services (postal, transport or communication), fire, flood...
• The duration of execution of 2012lab’o SARL services is automatically extended during a force majeure event.
Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; in case of doubt or if you would like additional information, do not hesitate to contact us by email at infos@2012bio.fr or by telephone in France on 0800 005 700 (Free number).
All texts and images reproduced on the site www.2012labo.fr, (.com), (.hk), (.pl), (.co.uk), (.eu), (.org), are protected by copyright and intellectual property rights.
Copying or downloading all or part of the content of the site for any use other than private use is prohibited without the prior express authorization of 2012lab’o SARL.
Any use that does not comply with these provisions constitutes an infringement and is subject to sanctions under Intellectual Property.
The personal information collected from the CUSTOMER is essential for processing orders, preparing invoices and guarantees. The lack of information excludes the validation of the order.
The CUSTOMER has the right to access, modify, rectify and delete his personal data. To this end, the customer can exercise on request by email or by post to the contact details indicated below.
2012lab’o SARL undertakes not to communicate to third parties the information provided by its CUSTOMERS.
Any dispute relating to the contractual commitments binding 2012lab’o SARL to its CUSTOMERS is subject exclusively to French law. The language of this contract is French.
In the absence of an amicable agreement between the parties mentioned, only the Tribunal de Grande Instance of Evreux has sole jurisdiction for a client company or any other court attached to the address in France of the individual client.
2012lab’o SARL undertakes to answer you as soon as possible by email or telephone to any question relating to its corporate purpose.
Contact details of 2012lab’o SARL sarl
rue des Grands Prés (le Haras) - 27150 Bouchevilliers.
Standard hours: 8:30 a.m. to 8 p.m. Monday to Friday, Saturday 10 a.m. to 8 p.m.
Standard France: 0 800 005 700
Outside France: + 33 9 54 92 57 00
Email: infos@2012labo.fr